Digital Patient Experiences and Services
The world is ready for a new era in patient-first, digital first healthcare delivery. This is pharma’s moment to co-create a new paradigm for patients, built around a seamless digital core. Let’s bring life to digital.
WHAT WE DO
Challenges we solve
Putting the patient at the center
Help your organization reimagine care through the patient’s eyes and find solutions that help your customers navigate the healthcare system with confidence, keep up with their treatments and manage their health.
Navigating specialty care journeys
Support specialty care patients continuously, throughout their journey from diagnoses to treatment decisions and disease management plans.
Supporting the whole patient
Help patients overcome behavioral, financial and socioeconomic challenges by improving healthcare support services.
Creating a seamless digital ecosystem
Let’s bring solution unity to digital health innovation, combatting the information silos and multi-homing issues patients face as they interact with disparate sites of care.
HOW WE DO IT
ZS’s approach
Let’s bring life to digital and reimagine care from the patient’s eyes. Together, we can find opportunities to forge new digital pathways, mend disconnects and explore partnerships with other healthcare players to create a connected patient journey.
Shift the mindset toward patients
Keep teams focused on addressing patients’ problems, predicting their unmet needs and solving them at scale, digitally.
Advance trust by reimagining patient support
Look for opportunities to help patients navigate their journey with confidence, seek treatment, stay engaged and manage their health.
Personalize your approach
Consider personalized biological, digital and lifestyle interventions to support the whole patient throughout their healthcare journey.
Achieve solution unity in your digital ecosystem
Turn a sprawling digital ecosystem into a powerful, patient-centric digital core. We’ll help you fuel your tech stacks with AI-powered, API-based connectivity and create interoperable app layers that talk to each and exchange information securely.
Reimagine compliance to accelerate and scale innovation
Innovate with confidence by building a comprehensive compliance infrastructure that supports your digital strategy, digital solutions and launch plans.
How pharma can build a patient-first, digital-first future
This is pharma’s moment to co-create the seamless digital health experiences patients want and need. Let’s work together to build a connected ecosystem where insights, innovation and efficiency break down siloes and bring about life-changing discoveries, interventions and outcomes for patients.
“We believe that pharma has an important role to play in reimagining the patient journey and bringing that vision to life with scalable data, analytics and digital solutions that put patients at the center of everything.”
“It’s imperative for pharma leaders to focus on connecting the patient experience and make the most of their opportunity solve this critical healthcare problem.”
“In digital health, the traditional go-to-market strategy has remained therapeutic centric, leaving enormous opportunity to improve the patient experience. It’s time to pivot and create experiences that support patients continuously, from the start to the end of their journey.”
“The COVID-19 pandemic pushed open the digital front door, and now telehealth care is the new norm. The time is now for pharma to begin to pursue solutions that align with the digital imperative for healthcare.”
“We’re ready to help you mobilize a patient-first, digital-first approach. By putting together all the pieces, we can help you deliver strategies, solutions and perspectives that focus on what patients really need and want.”
“Adopting a digital-native mindset and building an ecosystem that engages patients in meaningful ways challenges pharma to shore up the right technical talent and drive strategic partnerships.”
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