A leading biotechnology company faced a significant challenge in managing and accessing information from more than three million documents held across various systems. This data maze hindered employees’ ability to quickly retrieve crucial information for decision-making. Recognizing the need for a more efficient and user-friendly search solution, the company partnered with ZS to develop an advanced AI-powered platform.

The company sought to create a highly accurate answering engine with conversational abilities, aiming for a scalable solution that could minimize custom builds and leverage generative AI to enhance the user experience. The implementation of such a sophisticated system presented challenges in scale, complexity, accuracy and relevance. Additionally, the company desired a natural conversational interface capable of understanding and effectively responding to complex queries while ensuring seamless integration with existing workflows.

ZS collaborated with the biotechnology company to design and implement a cutting-edge search platform and virtual assistant. The solution was built on Google Vertex AI, using the advanced Gemini model and sophisticated parsers. It leveraged the Google Cloud platform’s robust infrastructure to handle the massive volume of documents. The system incorporated state-of-the-art generative AI technologies to enable natural conversational interactions with the search platform. Specialized parsers were developed to accurately interpret and extract information from diverse document types and formats. Furthermore, the platform was designed to support the development of function-specific search agents such as operations assistant and legal assistant.

Implementing this intelligent search platform yielded significant benefits for the biotechnology company. Employees gained efficient access to information from more than three million documents, dramatically improving the search experience and reducing time spent on information gathering. The solution provided accurate answers to user queries with approximately 85% accuracy, enabling staff to base decisions on reliable information. A company representative said, “By integrating generative AI, our new platform delivers a ChatGPT-like experience and enables rapid accurate information retrieval. This innovation has transformed our search capabilities, enhanced user engagement and reduced overhead to manage the solution.”

The conversational interface led to increased user adoption and satisfaction with streamlined information access. The company is now leveraging the technology to develop specialized functional search agents, expanding the platform’s ability to address specific departmental needs. By embracing generative AI and partnering with ZS, the biotechnology company solved its immediate data access challenges and positioned itself at the forefront of AI-driven information management.