Overview
ZS delivers comprehensive offerings that seamlessly integrate into the global capability center (GCC) journey. From the initial advisory consulting, to supporting end-to-end program delivery, to enabling GCCs to become sustainably successful, we ensure that each phase is meticulously managed and tailored to meet our clients’ needs. ZS experts collaborate closely with clients, leveraging leading-edge technology and best practices to optimize processes and enhance outcomes. Our holistic approach simplifies your experience and drives efficiency and effectiveness.
WHAT WE DO
Challenges we solve
Meeting your GCC’s strategic goals
Every GCC has its own journey and specific needs. ZS can collaborate with you to develop customized strategies that align with your GCC’s strategic goals and organizational mandates, regardless of where you are in your GCC life cycle.
Leveraging technology and analytics
ZS has embraced the power of technology and analytics for more than 40 years. Our broad suite of technology solutions—including ZAIDYN® by ZS, a cloud-based, AI-powered platform—will transform how you innovate, scale implementation and automate operations across different service lines.
Transformation and continuous improvement
Insourcing of service lines to any GCC needs more than just a lift and shift approach—getting “GCC ready” requires transforming the underlying processes. Our agile approach emphasizes ongoing improvement of service line processes to help your GCC adapt and scale sustainably in a competitive environment.
Building a future-ready GCC
ZS’s experts specialize in innovative analytics, data science and technology—and we have formed partnerships with industry-leading tech companies. Your GCC objectives and vision across service lines of different maturities can benefit from our investments in robust analytics platforms, AI tools and cloud technology. We help future-proof your GCC.
HOW WE DO IT
Value proposition
Our end-to-end capabilities—from strategy to implementation to operations—enable us to deliver for clients wherever they are in their GCC life cycle. Some are establishing new centers, but others are aiming to scale while driving expertise and innovation. Our skilled professionals have experience helping clients in more than 60 global markets, and they add value to your GCC, regardless of its maturity. Our agility makes it easy for you to scale while still ensuring quality.
Expediting time to value
We leverage our experience to partner with clients to develop their GCC strategy. This involves building a business case, creating a blueprint, defining success metrics and developing a transition roadmap. We can help you transfer work to the GCC while maintaining continuity and expediting time to value.
Preparing for tomorrow
With the help of ZS employees working at your GCC, you can quickly build an operating model, enable technology transformation, set up a talent ecosystem, create an innovation lab and build new capabilities to assist affiliates.
Delivering today
ZS has expertise in developing and running large-scale programs while leading change management. For clients with existing GCCs, ZS uses this expertise to set up capabilities that enable GCCs to run operations and provide productized services. We augment your GCC team to deliver better results today.
Our offerings
Advisory services
We partner with clients to define their vision and objectives, prioritize service lines, explore investment scenarios and project expected ROI. We create GCC design blueprints so clients can select the optimal location, build a talent ecosystem, design their service architecture and establish key performance indicators and governance structures. Additionally, we build transition roadmaps that address potential risks and change management planning, along with technology systems and process plans.
Managed operations
To ensure operational excellence, we provide end-to-end solutions including long-term technology, data and business services management, robust service architecture and process transformation. We focus on governance and innovative ways of working to drive efficiency and effectiveness. Our expertise establishing and managing GCCs helps organizations achieve sustainable growth and success.
Expertise and staff augmentation
We balance seed teams to ensure optimal squad composition. We also provide expertise on demand, allowing clients to access specialized skills as needed. Our project-based support ensures that each initiative receives focused attention and resources, while our agile short-term capability support offers flexibility to scale operations quickly.
Build, operate and transfer capabilities
With ZS and our years of experience at your side, we build, operate and transfer new capabilities and optimize your GCC. We launch capabilities tailored to client needs and train personnel on best practices. Our dedicated ZS team provides continuous service support and enhancements to ensure seamless operations. Additionally, we facilitate rebadging and the transfer of people, processes and technology for a smooth transition and sustainable success.
Platform development and operations
We offer ZAIDYN by ZS, which is an advanced, AI-powered SaaS platform tailored for large pharma companies. Built with deep industry expertise, ZAIDYN provides intelligent solutions that enhance commercial and clinical decision-making, streamline operations and foster personalized customer engagement. ZAIDYN allows pharma organizations to scale insights, optimize go-to-market strategies and improve patient outcomes. With its unified, efficient and strategic approach, ZAIDYN is the ideal platform for GCC clients.
Capability advancement
We help clients establish state-of-the-art innovation labs to facilitate ongoing experiments and proofs of concept. Guided by our skilled global professionals, these labs are incubators for groundbreaking ideas that empower clients to explore new technologies and methodologies.
