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Lumen Technologies is a global telecommunications company that provides communications, network services, security, cloud solutions and managed services through its extensive fiber optic and copper networks. Arun Shastri and Gopi Vikranth explore how Lumen uses AI to enhance customer interactions, streamline operations and empower employees with Ryan Asdourian, the company’s executive vice president and chief marketing officer. They discuss the importance of maintaining a human-centered approach in AI, the role of data in driving innovation and how AI is transforming accessibility for individuals with disabilities. Ryan also emphasizes the significance of leadership principles such as failing gracefully and putting customers first in the digital age.
Before joining Lumen, Ryan spent 20 years at Microsoft, where he held various product and marketing leadership positions of increasing responsibility. Long-time Seattle Seahawks fans may recognize him as the team’s mascot Blitz, a position he took on to help raise awareness of multiple sclerosis.
Topics include:
- How AI is enabling personalized and scalable customer experiences at Lumen
- The role of leadership in fostering innovation and embracing failure
- Predictions for the future of AI in optimizing the customer experience
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