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Schneider is best known as a leading provider of truckload, intermodal and logistics services. Arun Shastri and Gopi Vikranth meet with Shaleen Devgun, the company’s executive vice president and chief innovation and technology officer. They discuss how Schneider delivers the goods with logistics, technology, gen AI and personalization while also highlighting the critical role of the supply chain and the importance of balancing human and AI capabilities.
Highlights include:
- How every company, regardless of its sector, needs to operate as a technology company
- Schneider’s launch of its innovation center is a first-of-its kind endeavor in the transportation and logistics industry
- How Schneider will use gen AI to transform customer engagement
- Concerns about potential job displacement by next-generation AI and the ways organizations maintain balance with human resources roles
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