Kelly has published two books on hospitality analytics and revenue management.

Kelly has two decades of experience helping hospitality and gaming companies realize their vision of data-driven decision-making through strategic investment in technology, people and business process redesign. As managing principal (hospitality), she continues her work with leading global hospitality companies.

Kelly’s areas of expertise center on optimizing the commercial function in hospitality. She has experience guiding organizations through the people, process and technology changes associated with modernizing and automating commercial areas. She has a strong background in practical implementations of advanced analytics, AI and machine learning. 

Prior to ZS, Kelly worked at MGM Resorts International, where she was the senior vice president and handled the hotel’s revenue management and distribution transformation, implemented new technology, redesigned business processes and developed a focused talent management strategy. She has also been associated with Wyndham Destination Network as a vice president of advanced analytics. 

Kelly has an MMH and Ph.D. from Cornell University’s School of Hotel Administration, where she focused on revenue management analytics, non-traditional applications of revenue management techniques, and the intersection of consumer behavior and pricing practices.