Namita focuses on helping life sciences companies transform their commercial model to improve patient outcomes in the healthcare ecosystem.

Since joining ZS in 2006, Namita has worked primarily in the life sciences industry. She leads ZS’s customer models and motivation practice area and is pushing the industry to think about disruptive value-driving engagement models.

Namita is an expert in customer model strategy, design and effectiveness. In the last decade, she has been involved in numerous commercial model transformations, focusing on implementing innovations around local healthcare deployments and key account management (KAM) transformations. She is a thought leader on KAM strategies in life sciences, having co-authored ZS’s recent book on the topic and serves on the Board of Directors of the Strategic Account Management Association.
 

Namita has also been a visiting faculty member, teaching sales manager excellence at both the Kellogg School of Management at Northwestern University and the Indian School of Business. She has completed hundreds of qualitative customer research interviews, led several focus groups and conducted dozens of observational field rides with sales and KAM personnel.

Namita’s experience prior to ZS includes macroeconomic research for the Council of Economic Advisers in the White House, where she worked closely with senior advisors to the president and vice president.

Namita holds an MBA from the Fuqua School of Business at Duke University and a bachelor’s degree in politics and economics from Claremont McKenna College.