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On this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Suresh Kumar, global chief technology officer and chief development officer at Walmart, about how the retailer has enhanced its customer experience strategies during the COVID-19 pandemic. Listen as they discuss Walmart’s predictions for the next generation of retail omnichannel, how Walmart views the future of personal advertising, the challenges of deploying artificial intelligence, and much more.
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