When one of ZS’s clients set an ambitious goal to elevate its gross profit margin to the pharma industry median within three years, the company knew its global supply chain function would play a critical role. Central to this transformation was leveraging both classic and generative AI to improve productivity and deliver measurable business impact. Yet their past attempts at implementing AI in supply chain management yielded limited results, with slow proof-of-concept timelines and no scaled solutions.
ZS and our dedicated teams of experts like Sourabh Joshi, associate principal in Pune, stepped in as a strategic partner, delivering four complex AI-driven use cases in just three months. With a projected $50M+ business impact after scaling, ZS solidified its position as our client’s preferred AI partner because of our unparalleled expertise in supply chain innovation and advanced technology.
Where passion changes lives
Since 2022, Sourabh has risen from manager to associate principal, highlighting his expertise in supply chain and manufacturing, data analytics and leadership. He specializes in driving supply chain management initiatives across Europe, collaborating with global teams to deliver innovative solutions and measurable impact for our clients. Sourabh’s passion and ingenuity have made him a key contributor to ZS’s success in transforming supply chains on a global scale.
“At ZS, we’re able to build close connections with our clients because we partner with them every step of the way—from strategy to execution,” says Sourabh. “We’re there during the planning phase, we’re delivering the solution and we’re still there post-implementation to ensure we’re achieving what we set out to accomplish together.”
At ZS, we thrive on tackling the challenges our clients present as we craft innovative solutions to complex problems. For instance, when the same client requested highly intricate use cases on an expedited timeline, the company turned to ZS after being impressed by our generative AI agent platform, Max.AI. Our client asked for these models to be custom built within their environment, a significant undertaking requiring precision and speed. Sourabh and his team delivered, combining hard work, innovative thinking and teamwork to produce tailored solutions—successfully reinforcing ZS’s reputation as a trusted partner that can solve even the most demanding business challenges.
Working together was key to the success of this project. ZS maintained a weekly cadence of meetings with the client, ensuring alignment, transparency and continuous feedback throughout the engagement. Internally, the effort brought together expertise from ZS’s supply chain and manufacturing practice, the advanced data science team and Max.AI. This seamless cross-team collaboration integrated deep domain knowledge with advanced technical capabilities to deliver AI-powered supply chain innovation. The result was a solution that not only met the client’s complex requirements but also set a new standard for meaningful and scalable supply chain transformation.
“ZS is truly a great place to work,” says Sourabh. “It is full of amazing people who have helped me settle in. From associates to principals, the people have been phenomenal, and work doesn’t feel like work when we have such awesome colleagues. ZS encourages a wide range of experiences, which has allowed me to not only apply my knowledge of supply chain management but also deepen my expertise in data analytics. Beyond the work, what really stands out is how much ZS cares about its people. That’s why I’ve chosen to invest my time and grow my career here—it’s a place where both personal and professional growth are genuinely supported.”
ZS offers a unique opportunity for talented individuals to make lasting change—not just on the businesses we partner with, but also on their own careers and the communities they care about. You’ll find a culture that values innovation, collaboration and growth, empowering you to tackle complex challenges and deliver meaningful results. If you’re ready to shape the future while advancing your career, explore the exciting opportunities at ZS and discover how you can make a difference.
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